Snooping around some exe’s in Windows 7 , I came in contact with Windows’ PSR, the Problem Steps Recorder.
A quick search on the internet revealed the following:

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If you’ve ever offered technical support to other computer users, you might find yourself losing a slice of your sanity over their inability to describe the problem clearly. And most times it’s not the fault of the user, it’s just difficult to describe what you see with words. A feature new to Windows 7, called “Problem Steps Recorder” looks to be the missing tool for documenting where it all goes wrong.

What the tool is a simple but advanced variation of a screen capture software. Think of it as an automated “Print Screen” plus a little monkey in the background documenting all the mouse clicks, key strokes and gathers some technical reading material, who then ties up everything in a neat box and saves the results. The neat little box you get is a zipped MHTML report page which can be sent off directly to the help desk.

The report page is where this tool really shines. It actually is an XML page documenting each step of the user’s actions complete with a screenshot with the item highlighted. You can view the report as is, or as a slideshow, or even dig into the raw XML to expose greater detail like the X&Y coordinates of the mouse.

Here’s a report I prepared earlier for your viewing pleasure. You must use Internet Explorer to view MHTMLs.

To try the “Problem Steps Recorder” for yourself, type and select “psr.exe” in the Windows 7 start menu.

Sidenote: Opera also work with the MHTMLS files.

Sep 172009


Shot with a webcam, who makes one photo per minute, in the Hungarian city of Szentgotth. Truly a lucky bird.


In the beginning there was ICQ, but soon it’s pool dried out. Msn Messenger quickly became more and more popular, mostly because it came standard with Microsoft’s Windows.

Windows Live Messenger celebrates this month its 10th anniversary in Belgium. According to Microsoft, its still the most popular communication channel in Belgium and the world.

The site was created following the anniversary.


Want an easy integration of your FTP’s in Windows’ Explorer ?

TeamDrive maps a drive-letter to online storage services to make them easier and faster to use. Windows Explorer can be used to manage files on this virtual drive and any program can open and edit files directly in-place. Different team members can securely share documents and eliminate problems with concurrent changes.
TeamDrive uses a variety of techniques including background writes and local caching to speed access to files.


Birthdaycat approves:


A good buddy of mine, Heeties, became 25 today: a quarter of his life ! Let celebrate this with milk, cookies and cake !!


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Opera 10 final is apparently the same build (except for a few minor changes to standard files and a few new folders) as the Opera 10 Release Candidate 2 that was released last week. It is still recommended to upgrade to the final version of Opera 10. Downloads are available for Windows, Linux and Mac .

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